Tvs Motor Company — Pitiful ownership and service experience from Tristar TVS

Address:

Jeevan Bhima Nagar Main road, Bangalore

I own a TVS NTorq Purchased on[protected] and driven approximately 8200kms. The advertisements feature it as a connected bike with the TVS app, however the phones app does not pick up the bike through bluetooth at all. My phone is a latest android phone and still this issue.My bike was delivered by a guy from accounts team, who has no idea about any bike, let alone this one. I feel I have over-paid for a two wheeler like this Ntorq, which is no much different from the ones sold by Honda and Suzuki, which I feel are better in terms of overall quality and refinement.

The service setup can be called a burglary point. Once my free service was over, the advisor insisted on oil change, which was barely done 3 months and 2000kms before, which I had explained to him.He still went ahead and changed the oil, costing me Rs 500/- only for the oil change at 7800kms. Additionally they have overhauled the clutch assembly and billed me another Rs 750/- which I do not know for what reason it has ever been done at such a low mileage. My bikes engine sound itself has changed post that and it feels really different and noisy. The rear brake shoe was also changed for Rs 300/- which has also surprised me. My KTM duke 200 has a brake pad instead of the brake shoe, which has lasted me 9000kms, and only Rs 230/- for replacement. I need to know why is the life of brake shoe's so less at 7800kms, and the cost as high. My total servicing cost went up to 1850/- for a 1 year 7.8k driven bike which is actually scary.

The silencer was not fixed back properly and started making a metallic noise for which I had to visit the workshop after one week of service. They fastened it back, but the metallic noise started developing again, and it is very high now making it really bugging to drive. I really repent for servicing my bike, which otherwise was good to drive than the way it is now after service.

It may not be of any help with this greviance message, but being in the automobile industry for close to 10 years, I will ensure that at-least 15 of my friends will never think of buying this bike and would not recommend this brand to any of my known circles. I know this may not matter any damn for your company, but at-least these customers may get a better ownership experience from other brands.

if interested, please contact on [protected]