[Resolved]  Tvs Motor Company — poor customer support from dealer

Address:110084

My name is karan singh.

My complaint is related to first service of tvs jupiter. I had completed 550 km and went for 1st service on[protected], but the dealer asked me to come on[protected]. Now again when i went today for servicing my scooter, first he made me to wait for 1 hour and then said that today service is not possible as service bookings are done for the day. If that was the case why he made me wait for that long. Really disappointed from such a behaviour and need action against this. If you people not able to provide proper service then why you make your customer wait for hours.
Now tomorrow is thursday and the dealer didn't do services on thursday. He asked me to come on friday.
Really disappointed from such bad service.
Please look into this as this kind of behaviour is not acceptable at all.

Dealer: rajpoot tvs, burari branch, delhi 110084
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Jun 18, 2018
Complaint marked as Resolved 
TVS Motor Company customer support has been notified about the posted complaint.
May 16, 2018
Updated by Karan261
Had conversation with dealer and my issue is resolved. I am revoking my complaint.
Thanx
Verified Support
May 17, 2018
TVS Motor Company Customer Care's response
Dear Karan,
We regret the inconvenience caused. Our service team will get in touch with you at the earliest to discuss this further and ensure adequate resolution of your concern.
Warm Regards,
TVS Motor Company
Complaint comments 

Comments

Once digital meter problem and New one replace in authorised dealer but now again problem solving this issue its need full
Digital meter problem only 3 months vehicle 2 time problem solv this plzz
third class after sales service, Dealer of Himatnagar - Agvan clearly denied for service TVS two wheeler which not purchase from Agvan and i bought TVS jupiter GJ09DB5505 from Gandhinagar Dealer. So getting issue
I m living in Joint family and owned 3 Activa, 2 Hero Bikes, 1 Yamaha Bike and 1st time try for TVS but Its bigger mistake of mine for choosing TVS jupiter GJ09DB5505.

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