[Resolved] Tvs Motor Company — problem with disc brake lining, disc plate and disc liner

sumukhaanil

from Bengaluru, Karnataka

Address:

#33, BHEEMA RAO LAYOUT, Bangalore Urban, Karnataka, 562106

I have purchased a tvs apache rtr 1604v dual disc brake bike in the month of dec 2018.

On the second day itself i had a issue smoke came from break liner i informed to the showroom about this but they said it is new bike so initially it happens like that they told. After my first service i had a issue and at my second service the break liner as gone and it was damaged my break plate.

Showroom people changed the break liner but i told o change the entire set they told me to wait for some day if again any issue comes then they told they will change it.

Again after third service same problem back break was not working so that time they rectified he issue is with break liner so they told that they will replace it.

I waited for 45 days after that still no replacement twice i left my bike in showroom for 2 days but no use, i am a marketing person i cant leave my bike more days already 4 days of loss of pay for me due to this issue and now in my bike back break is not at all working and i was travelling on that bike by putting my life in risk.

Now due to the negligence of showroom the disc liner, disc pad and disc plate every thing damaged.

Now who is responsible for this.

My name is : anil kumar k r
My mobile no : [protected]
Mail id : [protected]@gmail.com

I purchased bike in anekal tvs showroom.

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Jul 30, 2019

Complaint marked as Resolved

Helo sir, Thank you so much my problem is rectified. I was very happy to give this review, my problem is rectified and i would like to a take a chance to really Appreciate from my bottom of my heart. One is Mr Naveen Kumar and Mrs Sangeetha from Service team, Sri Venkateshwara Motors, Hosur Road, Anekal. They both took initiative and did very good support and was really satisfied with there Approach, and there hospitality. But what i feel is if company can provide the warranty claiming option directly to the Center will be good and they can give good service to the customer.

TVS Motor Company customer support has been notified about the posted complaint.

Jul 30, 2019

Updated by sumukhaanil Helo sir,

Thank you so much my problem is rectified.

I was very happy to give this review, my problem is rectified and i would like to a take a chance to really Appreciate from my bottom of my heart. One is Mr Naveen Kumar and Mrs Sangeetha from Service team, Sri Venkateshwara Motors, Hosur Road, Anekal.
They both took initiative and did very good support and was really satisfied with there Approach, and there hospitality.

But what i feel is if company can provide the warranty claiming option directly to the Center will be good and they can give good service to the customer.