[Resolved]  Tvs Motor Company — purchase of tvs vehicle from ramkay agencies- false promise of cashback through paytm

Address:

Chennai, Tamil Nadu, 600032

I am a regular customer of TVS motor company... I bought TVS STAR city plus (TN09 CJ9262) last year and recently i bought TVS XL 100 COMFORT on 10/02/2018 at RAMKAY Agencies, Velachery Main Road, Chennai-32. In the second purchase, i have been misguided by one of the sales woman Ms.Yamuna and gave me some false information regarding purchase through Paytm. I have been compelled to pay through paytm and as i have no paytm account, i have been asked to open an account and paid the amount. I have been informed that i will get Rs.2500/- cash back from paytm but i surprised the message from paytm that the cashback amount is Rs.0.. I have unnecessarily opened the account by paying Rs.500/- and also i lost the discount of Rs.500/- from the dealer at that time of purchase. Further, whenever, i call the sales person, she used to say you will receive after 10 days, then within one month etc etc.. But after i checked thoroughly the paytm site, i am able to realize that the cash back is only Rs.0. when i asked about this, she started dodging and refused to pick up my phone call and if at all picked, she used to say, i will check with my "Sir" and get back but she never called me back with any of the details. This creates mental agony and as i am very much a TVS customer (like to buy only TVS vehicles), I request the TVS firm to look into the matter and resolve the issue, please.