Tvs Motor Company — Regarding unwanted charges without informing

Address:

Pallikarnai , Chennai

I have two tvs bikes, one is engine ceased bike and another is new Jupiter Classic . Yesterday 29/10/2020 . I have given my tvs Jupiter for service . They have done good service .After seeing the service i have decided to give my apache Rtr160 for engine service . They have said that they have to take the bike for putting estimation for services . I have said yes . They given me a estimation of 18k+ . I have said that, please leave my bike back at home .I will be start servicing at the month of december . Now they are charging for water service charge of Rs.400 without a prior information . if they have said this charge at the time of pickup itself . I would be saying yes . Though i have cancelled my plan of servicing my apache they are charging for water services + pickup . I have refused to pay the amount . Now the manger of the store is telling that you come and take the bike and you can go . Is this the way to handle the customer ? is this the way to inform the customer ? I want to escalate this issue to the higher authority of tvs and want to ask them the way that manager asked me . I want to see what will be the answer given by the higher authorites, and want to know how is fit for the showroom jobs ?