Tvs Motor Company — same key for multiple vehicle

Address:

62005

S. Malathi
Thiruvanaikovil
Trichy - 620005

On 08/01/2018, in front of amma mandapam - my tvs scooty vehicle found lost * vehicle : tn48ae 2658 (Bought from saratha motors - srirangam)

Immediately i filed a complaint in sri rangam crime police station regarding this vehicle lost

At that time - the same place where my vehicle lost, i found another scooty which was unclaimed nearly 3 hours

During that time - as per station advice, i tried to open the nearby scooty by using my key, immediately it got opened without any difficulties
That vehicle number is tn81 a4846 (Belongs to year 2016)

After tracing out by the rc book / license number - we traced the owner of that vehicle, but he sold is vehicle to some one & again we got his mobile number, finally caught him by phone and enquired & he admitted that, my bike was taken by him by using with his key

After a long struggle, he was asked to come to crime station and made a complaint and written letter to the station inspector about wrongly taken this vehicle

Reason for this serious lapse : same type key is provided for different head

This is a serious customer complaint & resulted restless and unncessary mental tension and time / energy waste - this is not at acceptable in a customer point of view

This is purely damaging to the manufacturer

I need a suitable explanation regarding the above serious lapse

Problem / root cause : similiar key for different locks

This needs to be avoided & proper why why analysis required and needs suitable counter measure report to avoid such lapses in future

Please do root cause analysis & fta findings to get out of this design issue

Kindly note & consider my complaint and update the status of corrective actions

S. Malathi
[protected]
Trichy