Tvs Motor Company — service promise not done

Address:

Kolkata, West Bengal, 700018

This complaint for subir udyog ltd.
P-53, taratala rd. Kol.88
Tvs dealer code :11004
I came here for my 3rd free service on time which they promised. I am on time at 2:45 pm on 13/11/2018 for express service. They also insist me they can do so but they dont. And finally i got my bike at 5:40 pm. Is this called 1hour service promise??
Plz do some action.