Tvs Motor Company — tvs ntorq defective product delivered to me

Address:Trijal Motors, TVS dealer, Marathalli, Bangalore, 560037

Dear Sir/Madam,

I’ve purchased TVS NTorq 125 Disc (Grey color) on May 5th 2019, Sunday from TVS Trijal Motors, Marathalli, Bangalore, Karnataka – 560037, authorized main dealer, sales manager is Mr. Rajeev.
Within 2 days of purchase, May 8th 2019, Wednesday I’d to take the vehicle to the service center due to starting problem in the morning and evening hours and I have to press 40-50 times self-start button to ensure vehicle starts and also we tried even using Kick start multiple times but of no use.

After keeping the vehicle for 6 days, I received a call on May 13th 2019, Monday stating the vehicle had a spark plug issue and they have replaced the spark plug and the vehicle is ready.
I was out of station for couple of days, and today when I tried starting the vehicle, it gave the similar problem and today I’d to self-start 30 times to start the vehicle in the morning.
I called up the dealer and spoke to the manager Mr. Rajeev to take back the vehicle and I’ll go through legal route and today he is re-assuring the vehicle will be repaired again and allow him one last time.

Would like to bring it to your notice, the mental trauma which I went through in 2 weeks of buying the vehicle is immense and beyond repairable.

Attaching the following documents for reference:
• Invoice of purchase
• Job Card
• Exit pass of service vehicle

Will post this in twitter account of TVS motors for quicker response.

I strongly demand an action on the sales dealer and as well the service center for their incapability to provide the solution the problem which led me to go through mental trauma for last 2 weeks.

I am approaching consumer court grievance redressal for further action against the dealer.

Regards,
Chandra
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