Tvs Motor Company — tvs pep+ transfer not happened after exchange

Address:

Adarsha TVS motors bypaas road karimnagar - 505001, Karimnagar, Andhra Pradesh

This is related to my scooty pep+ which is submitted to showroom for exchange offer. We bought zupiter vehicle in exchange of scooty pep + in 2016. But the pep+ is still on my name till feb 2020. The showroom sold the vehicle without my consent to the person and i had to end up paying tax for the car that i’ve purchased recently.

When we approached tvs dealer in between as well they always assured that bike transfer of registration is already completed, but to our surprise that was still on my name.