TVS Motor Company — tyre rim getting bend
Mulashi, Maharashtra, India
AbAbhishek_Kr46 on Feb 3, 2019
It has been 1 and a half month since I bought apache 200 non abs. Nearly 2 weeks backs I noticed that my front tyre air is getting decreased in every 2-3 days. Then I finally noticed that there in a bump in my front alloy wheel.
I contacted my showroom from where I purchased the vehicle. They got my rim replaced after few excuses given by them that it must have been my fault.
There is no way that it can bend so easily that too without an accident or any such thing. But in actual there was not even a scratch on the rim which leads to manufacturing defect.
Now though the showroom have replaced the rim but took service charge from me saying that they don't have the facility to get it done and that I will have to bear the charges since they are getting it done from outside somewhere.
What is free service in first year for?
Secondly the rim which they have replaced has no TVS badging/sticker which was in the rim earlier. One cannot recognize whether it is genuine or not. If I ask anything, they have same statement to give "company has only provided us the parts in such a way". Is it so? If at the first place the rim had TVS badging then why not now since it is coming from company itself.
Please work on my problem and come up with a possible solution suggested below.
1.I need you to help me find out if the replaced rim is genuine.
2.Please get the sticker/'TVS racing' badging or a replacement rim/alloy wheel with this TVS badging already on it.
I am attaching the pictures of the rim with the bump.
The tyre replaced without badging.
Other invoices such as purchase one and service charge one for replacing rim.
Full bike picture where rear tyre with badging and front one without badging can be seen
[Feb 04, 2019] TVS Motor Company customer support has been notified about the posted complaint.
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