TVS Motors — Issue related to bike from the date of Purchase

Address:

Pune, Maharashtra

I purchased TVS star City 110ES from shelar automobiles Pune on 4th oct 2011. From the day I purchased the bike there were problems related to suspension. In the span of 6 months the parts of front suspension had to be replaced. There was problem of braking from the day 1 i purchased. They replaced the brake liners and said the issue is resolved but after 2 months again the same issue happened. Immediately there was oil leakage from head assembly. I paid 1500/- for the same but the problem is not yet resolved. I am trying to follow up but there is no response form TVS motors.The reason they specify is that i fill the petrol on Indian Oil Pump and that has caused the leakage. There are lacs of people who fill from indian oil so is there problem in Indian oil or in the bike. Now the syuspensions both front and rear has gone in such a dire state that there is no spring action remained in the suspensions. I have urged TVS to either resolve my problems or take back the vehicle and repay me the amount. I asked them for all the quality reports from shop floor where testing has been done but they are unable are produce those. I doubt whether they are checked thoroughly or not? Request you to please help me in getting justice.