Panasonic LCD TV With Theater Offer — Home Theater not delivered even after 60 days

Address:Thane, Maharashtra

Sir
I have bought a Panasonic LED TV on 15th-Aug-2012 from Kohinoor Televideo Pvt Ltd - Thane West, Ghodbunder Road branch. There was a free home theatre offer with the TV I had brought and the customer care people at Kohinoor told me that Panasonic will directly deliver the home theatre system at my home by end of Aug-2012. When my Home Theatre was not delivered on end of August , I checked with Kohinoor and they have asked me to get it touch with Panasonic customer care. I have made a call to Panasonic customer care and lodged a complaint (Complaint No: 059267) and they have assured me that it will be available by 15th September 2012. I made a call after 15th September and this time my call was forwarded to the escalation department and Mr Suresh (Chennai call centre senior executive) spoken to me and he assured me that I will get my home theatre within next 10 days. After 10 days when I called them again they said Mr Suresh is not available as he is on leave. I called 5 minutes later and Mr Suresh came on line !!!! This time what he said is that the delay in delivery was because of some shipment clearance (cargo clearance) issues at Panasonic side and now those problems are sorted and I will get my home theatre in next 5 days (that’s somewhere around 20-25th September). I made a call again by end of September - Mr Suresh was unable to assure me anything as he was unable to contact his senior regional manager !!!!!. I called up a week later , I was told that Suresh is busy with something else I will get a call back from Panasonic soon. No one called me till date. Today it becomes 2 months after I bought the TV I and Panasonic still has not delivered my home theatre system.
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I have again made a call to panasonic customer care today. This time Mr Suresh managed to bring in Mr Vikas Ramani (Thane Area Sales Senior executive ) in to the call. Mr Vikas assured me that I can go and collect the home theatre from Kohinoor Televideo on 20th-Oct-2012.
Dear Customers,

We regret the inconvenience you had to face and would like to help you resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID/ complaint number, address and contact details so that we can look into the matter.
For any further assistance, please feel free to write in at [protected]@gmail.com or revert on the ongoing thread itself.

Regards,
Customer Support Team
Panasonic India
Hello

Thanks for the response. I have already mentioned the complaint number in the fist post. Its 059267.
Just received a call from Ms Raunika from customer care team and confirmed that I can collect my home theater from Kohinoor Televideo (Dealer showroom) on 20th-Oct-2012.

I will post an update after 20th-Oct-2012.

Thanks
Prem
Good news. I have collected my HT from Kohinoor Televideo on 20th-Oct-2012. Thanks.

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