Uber — cheating innocent customers

Address:

Mumbai City, Maharashtra, 400099

Booked a uberpool in mumbai. The driver cancelled it as he said he won't come to the pick up point. I was charged for the cancellation and now can't make any other uberpool bookings without paying the cancellation fee. I had already contacted support in uber app and make request to cancel the fee as the driver had cancelled my ride.. It said my fee would be credited. Bit on new booking, it again showing that my cancellation fee is balance and i need to pay it to the next driver. This is sheer cheating. If i don't get any reply in next 24 hrs, i would sue this company also share on social media for creating a racket to cheat innocent people.