Uber — driver did not come at pickup point

Address:	Mumbai City, Maharashtra, 400095
Website:	Uber

I booked an uber pool cab from kala kendra, s. V. Rd, malad at 1:19pm. After a wait of about 18 mts., got a message saying the driver cancelled & when i attempted to book another taxi i was debited rupees 47.25 for the cancellation. A) uber makes u wait, then cancels the trip without the courtesy of rebooking/alternative. I'm sure this sort o[censored]nprofessional system is acceptable (Irrespective of our sr citizens status) from any organisation. B) i attempted to book another taxi from my wife's phone. Waiting time was approx about over 15mts. On calling the driver, he was extremely rude & refused the trip.
Is there any solution for such business?