Uber — duplicate charge and false information provided.

Address:

Hyderabad, Telangana, 500006

Dear team,

Requesting you to help me on two issues i am facing with uber.

Issue 1 : i have booked a cab from uber from bangalore airport to manyata guest house, krishna (Driver) dropped me till the guest house which was fine. I have paid the driver a total amount of 650 including tip. At that time the total fare was 600 which was showing in my app as well as drivers app. Later after two days i was trying to download the receipt it was showing the total fare as 147, a receipt for needed for me to claim the bill. So, i reported this to uber.

Uber team has come back saying that they have given me a credit of 452 which i can use on my next trips even this was confirmed by uber customer care executive. I thought this is closed by confirmation from uber.

Issue 2 : i booked a cab from my home located at jiyaguda to charmahal the total fare was showing as 66.93 trusting uber credits. It should have been deducted from my uber credits which was 452. However, driver was asking me to pay an amount of 452, i was not having cash in hand or available in my bank account. I ended up in a long discussion with driver and had to call someone to bring money for paying it to driver, the driver was not ready to leave without money. There is no customer care number or something for riders to contact uber, it only asks us to submit our query via app or online help. No immediate assistance to riders.

This time i paid 452 in case and also 66.93 was deducted from my uber credits. I have also attached the screen shot taken from driver and from my uber app.

Request your help in resolving and closing this issue. I don't want to get into any discussions with uber, they are just wasting time by creating unwanted issues.