[Resolved]  Uber India — account blocked without mistake of mine

Address:	560017
Website:	www.uber.com/en-IN

Dear team,

I have reached multiple times for the account black for uber in my mobile & they says they have escalated issue but as for no updates nor issue has been fixed.

I was using uber app in 2 mobile with same mobile number where they have blocked my account & my old mobile has not working. I have been requesting from 3 months till now they have not fixed where the below updates received for your reference

I want to reactivate my account
First and last name : harshith

Mobile number : [protected]

Describe two recent uber trips : dear team, i have received the below updates from team multiple time saying issue has been escalated & team will resolve. But till now no one contacted. You have blocked my uber account where none of the number i cant register with my app & multiple times i have explained the issue that there is no my mistake you have blocked my issue. I want escalate this issue i am reaching you guys multiple times where no proper updates from the uber team. Else may i request you to let me know where i can directly reach out uber office. I am the regular user o[censored]ber & my account has been blocked & none of the number i can use with uber app. You people simply ignoring my email by saying that issue has been escalated where im facing issue to book cab. I am receiveing regular offers from uber not working uber app. May i request you all to escalate my issue & take it on concerns & resolve asap thanks, harshith waiting for your reply i want to reactivate my account hey harshith, we're glad you reached out to us regarding this issue. I have escalated this to the appropriate team and they will get back to you with an update in 24 hours. Your patience is appreciated. Sent by uc on friday, december 8, 2017 at 7:04:11 pm continue this conversation by replying to this email or going to help in your uber app. Previous messages first and last name : anitha h mobile number : [protected] describe two recent uber trips : dear team, since from 2 month i am writing you to reactivate my uber account where i got below response multiple times but still i am not able to use my uber account. May i request you to consider this request on high priority & activate hi anitha, we're glad you reached out to us regarding this issue. I have escalated this to the appropriate team and they will get back to you with an update in 24 hours. Your patience is appreciated. Sent by anandsinghchauhan on wednesday, november 29, 2017 at 10:36:33 am continue this conversation by replying to this email or going to help in your uber app. Previous messages first and last name : anitha mobile number : [protected] describe two recent uber trips : dear team, many time i have explained my issue & you said you have escalated issue to active but today u come back & says cant activate. Could you please check the responses which ever i received from ur end for the activation of account. I am the good ride & had good rating since i was using uber app in 2 mobile with same number my accpount has been locked. Old mobile has gone & i cant use so i am not able to request in new mobile with same old no. [protected]. Else i have requested you to activate with new number which i have registered but you have disabled not using even single ride. New number [protected] i am mailing you since from one month where you says escalated issue & will be resolved but today you gives some different response nor activated my account. I would request you to validate below im attaching all the previous responses & provide me the correct update is greatly appreciated email: anitha. [protected]@gmail.com thanks, anitha i want to reactivate my account 1) thanks for reaching out, anitha. Happy to help. Upon checking, i've noticed that the mobile number you've provided is already associated with another uber account under your name. This explains the trouble you've had with mobile update. Please be advised that we highly discourage multiple accounts since uber works best when an individual has a single account with unique payment profile and mobile device. Let us know the email address and mobile number of the account you'd like to keep so we can delete the other one. After that, you should have no problem using it in the future. Looking forward to your response. 2) want to reactivate my account hi anitha, we're glad you reached out to us regarding this issue. I have escalated this to the appropriate team and they will get back to you with an update in 24 hours. Your patience is appreciated. 3) i can't sign in to my account hi anitha, we're glad you reached out to us regarding this issue. I have escalated this to the appropriate team and they will get back to you with an update in 24 hours. Your patience is appreciated. 4) i want to reactivate my account hi anitha, thank you for bringing this to our notice. On reviewing the details, it seems like your account has been suspended by the system for activities that violate our terms and conditions. Although we understand that this could be unintended, we unfortunately will not be able to lift the restriction manually and your account will be unavailable for use until further notice. Apologies for the inconvenience and appreciate your understanding in this regard. Sent by sd on friday, november 24, 2017 at 11:21:04 pm continue this conversation by replying to this email or going to help in your uber app. Sent by anitha h. On monday, november 27, 2017 at 6:54:35 am sent by harshith v. On wednesday, december 6, 2017 at 6:15:48 am

Thanks,
Anitha