Uber India — Accusing us of Payment failure when it is a system failure

Address:

Pune

Total ₹233.00
September 1, 2021

Thanks for riding,
We hope you enjoyed your ride this afternoon.

Total ₹233.00
Your driver reported that you didn’t pay the full amount. -₹233.00 will be due on your next trip.

Trip Charge ₹729.37

Subtotal ₹729.37
Rounding -₹0.37
Booking Fee ₹6.00

Before Taxes ₹681.75
GST ₹53.25

Amount Charged

Cash
SWITCH
₹502.00
Visit the trip page for more information, including invoices (where available)
Download PDF
Download link expires on 10/6/21

You rode with Ajit
License Plate: MH12SF5159

Premier
43.30 kilometers | 1 h 6 min

My trips
Terms
Uber India Systems Private

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Subject: Re: Payment Failed - Your Wednesday afternoon trip with Uber
To: Uber Receipts

This is extremely sad.

And the way you are literally blackmailing me into paying you an amount of money which was not showing at the time the journey concluded.

The amount showed was Rs.502/- and I paid the driver in cash the same amount.

So where does this PAYMENT FAILED caption to this mail come in from.

And whatever was asked of me I have paid the same. On what grounds or what reasons have the fares been now stated as Rs.735/- and the difference of Rs.233/- being almost demanded of me.

I was trying to book a cab of your company, my wife had to go to a hospital for a appointment today at 19.00 hours, and there is then this demand for the Rs.233/-.

No background is stated. And there is total confusion. I have sent my wife by a different Vehicle now.

And gone into your mails of the same date and am now replying to the same too.

After one pays the fare for a ride, whoever checks a mail to know whether the right amount was paid or not and that too in cash!!!

So what now, whenever I take a ride to anywhere, I am not sure if the transaction is completed or not. And I can expect a demand later too. And the other thing how do I know this is not some organised racket. There are a lakh or more rides being taken by people even a 10% of customers are sent this mail and demand for an average of Rs.100/- payment failed stuff and the amount would work out to 10 lakh. And for the year ...

You have got the potential to open up old bills and state the logic you are using for this present demand too.

Please send me all details about the bills for that day of mine.

Your messages.

Your calculations.

How your calculation for that trip went wrong. The billing etc.

And please admit that your billing had gone wrong and not my payment. Do not headline my integrity and negative the same. Headline that it is your mistake. Your system.

Just imagine this happening in all industries. A restaurant sends you a letter after some days about their billing having gone wrong ( and also stating Payment Failed instead ) for the food content eaten and the deficit to be paid.

And start to think about it in all sectors.
We can understand if a request is made and then an explanation as to how it has been error from their side etc. But here you have put the blame squarely on your passenger. The driver has complained about me and you say it is a PAYMENT FAILURE. Now did I give a fake currency note or something that the CASH payment failed or if the driver has complained then have I run away from the site just dumping Rs502/- and escaping. Whatever is being implied us not a joke please.

Please send me all the relevant details of your system failure and I will confirm about same and then make payment.

And do not headline the mail again as my Payment FAILED - it is purely your fault. Whatever was demanded I had paid.

If you address the issue and headline it again the same way I will consult legal opinion for filing a defamation suit for sure.

This has been a very humiliating experience at a juncture o[censored]rgency too.

So pl explain things properly.

Thank you