Uber India — Being charged for double the fare agreed at time of booking

Address:

Mumbai

On Sunday 12th September 2021, I had to make a trip from Manpada Thane to Khatwari Darbar Bandra at around 10.30 AM

Hence at around 09.00 AM, I opened the OLA App and checked to pre book my ride. It showed me a fare of Rs. 569/-

I cross checked it on UBER then itself. It showed me a range of 500 Rs to 625 rs.. I immediately booked my ride for 10.30 AM on UBER at 09.00 AM.

When I completed the ride with UBER at around 11.30 AM, the driver asked me to pay Rs 1062/- . Even my UBER app was showing the same.

I protested saying that it was twice the fare for which I had pre booked.

The driver said that he will have to call the police to settle the matter.

I said OK.

He then made me sit for almost 10 minutes, and rang up some helpline number from his phone which instructed him to collect the fare of Rs. 530/- which I was ready to pay.

This is very bad.

In almost every other situation I would have been forced to pay the inflated amount.

It is simply because I had reached my destination well before time due to empty roads on a lazy Sunday morning, that I could afford to protest, be with the driver in the cab itself for 10 minutes.

Booking at some rate and charging double on completion of journey is not at all ethical.