Uber India — calling the driver

Address:

Kolkata, West Bengal

Calling the driver has now become difficult due to the new calling method which connects to uber first and then the driver.
I face a problem where uber asks my uber account number but after i give my uber account alloted number it says it cannot connect to my driver. This is very inconvinient. The direct contact with the driver facility was better. Also the via uber method is too complicated for elderly people to access.