Uber India — cancellation charge of rs.63/- for fault of your own driver.

Today morning i had booked a cab from you to go to metro multispeciality hospital, noida and your driver mr. Bhagwan with his car no. Hr55w8543 came to the pickup location and asked me where to go to which i replied accordingly. He refused and said that he cannot go to noida and the trip should be cancelled. He tried through his phone as well as through my phone to cancel the trip and number of times the cancellation process failed and at the end it was cancelled. Immediately i got a message from you that a cancellation charge of rs.63/- will have to be paid by me. For the fault of your own driver, why i should pay the cancellation charge, because your driver has cancelled it and the trip could not take place. Please therefore confirm by return that no amount of such cancellation is to be paid by me. Your immediate reply will be highly appreciated.

Regards, r. R. Nair mobile: [protected]
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