Uber India — cancelled ride

sa0208

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500032

On 19th feb 2020 08:40 pm, i booked uber moto and this guy 'ranjith kumar' accepted the ride. When i met him and sat on his bike, he asked me the drop location. After knowing the drop location, he cancelled the ride and just said the ride is cancelled by mistake and asked me to get down and book another ride and rode away from there.
This is not the first time that an uber driver refused the ride after knowing the location. What if there is an emergency and driver simply refuse the ride? What action is taken to curb these incidents?

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Feb 29, 2020

Updated by sa0208 As expected, No reply from Uber.

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Comments

Manjunath.Arkalgud

An auto was booked on Uber to take me to the bus station. The driver made lame excuses and in the end did not come to pick me up. He cancelled the trip and I have been asked to pay a cancellation fee of Rs. 20. I see this as unfair and unprofessional. Please look into this and resolve at the earliest.

Madhuabraham

from Ferokh, Kerala

I was charged Rs. 765.60 & never got picked by their auto driver. Adding to my frustration the destination I chose was less than 4km. When wrote to their customer service they close the case by refunding Rs. 465.60.