[Resolved] Uber India — charge twice for a ride, automatically deducted 890 rps for already paid ride paytm wallet without any info

Gauri_sharma

from Noida, Uttar Pradesh

Address:	110096
Website:	www.uber.com

I had taken ride on 3 nov and they have deducted money today on 28th without any information directly my from my paytm wallet without any prior information.

On 3 nov i had trip with uber rides, that from south ganesh nagar to airport.

And after trip, i got the bill of amount 600 + and same day i had paid 500 rps through paytm wallet and rest amount via cash to driver name sanjay.

I have given almost 70-80 rps extra to driver for coming on time and dropping us on time at airport.

As i can see on receipt that showing to today up toll added there but driver didn't pay any toll there. Then how can you impose those chargers which you haven't paid. This is wrong.

Trying to contact them so many times over uber application but they are not replying.

+1 photos

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Dec 4, 2017

Complaint marked as Resolved

I haven't got resolution for this. As per them ride u have taken is non cash trip so I should not cash amount after ride. But my concern is if ride was non cash then why driver had taken money from us. If I was not aware about payment mode then driver of Uber should know whether it's cash trip or not. I am agree what uber team is saying but my question what is about money that I haven't paid mistakenly. They are are not saying that they are going to return it. In attached screenshot it's clearly mentioned that I have paid money to driver name Sanjay on 3 Nov at 4:13 Am. If they have auto deduct money from paytm wallet then at least they should inquire their driver about ride whether I have paid or not. I don't on what basis they are marking this issue resolved.

Uber India customer support has been notified about the posted complaint.