I just wanted to get home, it was hot out. I ordered an uber to ride home, driver (Balwinder) wanted to know where am i headed so i told him my destination then he asked me to wait for 2 minutes as he was on his way. I waited for 15 minutes and called him but he hung up on me.. I called twice, thrice, four times but he didn't answer, then i realized he canceled the trip.
He made me wait for 15 minutes and then canceled the trip without asking me.
I got a cancellation fee of inr 42 that showed up.
I have also had trouble getting refunds for trips that didn't occur. They charge.... Start a trip without being pick up sucks because they will charge you no matter what.
Besides there is no way to talk to any customer support on the phone
This also means that you get the money you paid as unfair cancellation charge back only if you book another uber ride. If you don't then that money goes away.
Penalising riders for something that a driver is doing it is particular troublesome in a country like india where cab drivers have a habit of refusing to go to a destination.
I had to reorder the ride and he (Parmpal singh) called me to ask my destination, which is against uber policy, before canceling the trip. Although passengers can enter their destination in the uber app, that information is not transmitted to the driver until the passenger is picked up.
Then again he refused to go to a destination.
Real nice scam you guys got going. Never again will i use this service. Was this information helpful? | 
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