Uber India — charged cash for non cash ride

Dear Team,

I had booked a ride from Thane to Andheri for my parents on 28th June and the mode of payment selected was card. The total payment amount was Rs 551. However at the end of the ride driver's mobile hanged or lost connectivity and he asked for cash to be paid to him. As a matter of fact my parents paid the same. Further when I checked it was showing an outstanding amount to be paid on my card. I disputed the same via Help option on app however response received was nothing can be done as the selected mode was card and the amount paid was outside the system.

Further I asked few more questions and still awaiting a response. Today I noticed that my paytm wallet was charged the amount. Who authorized UBER to charge me via paytm if the mode of payment was card.

The two things done by UBER are very much contradicting
1) mode of payment was card and if cash is paid nothing can be done
2) charged my paytm wallet when mode of payment was card

This is a fraudulent activity at your end. Hence need a refund of ₹551 as soon as possible. And yes hope you will provide me a timely response

Regards
Adwait
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Hi Uber Team,

Driver of car MHO2CR8047, contact number [protected] is not returning my forgotten phone. He has now blocked my number and not taking my calle.

Kindly help.

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