Uber India — charged extra for trip I didn't take

Address:	Mumbai City, Maharashtra
Website:	Uber

I had booked an Uber Pool from Lower Parel to Chembur on 22nd May. The fare was 188 which was at 1.7 times surge. After I got down at Chembur the driver did not end the trip and went all the way till Worli. The payment was through wallet and I got a message that 900 was deducted from my paytm account for the trip almost 1.5 hrs after getting down at Chembur. I raised a complaint on the ‘Help’ option on the app and was told that issue was forwarded to the concerned team. However since then I have not got any revert from Uber. They have been ignoring me on the customer care chat as well. Pathetic customer service, cheating customers. As if surcharge wasn’t enough they have started looting people like this now.