Uber India — charged for a trip i didn't, take support says i took trip

Address:

New Delhi, Delhi

Booked uber taxi from connaught place metro gate 7 to hotel. Driver started trip without me in it. Later showed as if trip completed. So booked again and reached destination. So in effect, i got charged twice. Complained against driver for starting trip without picking me up. Uber support says i took both trips! Common sense, why will i take 2 trips same time same locations? It seems uber is hand in glove with drivers to fleece customers.