Uber India — charging by driver

nikhara1934

from Pune, Maharashtra

Address:	411006
Website:	Uber com

On 9 feb i booked uber to go to airport and i got the confirmation that bhima shankar will come to pick me up at given time. Around that time i contacted driver and gave him instructions to come to my place however he did not come on time and i got a message from uber that due to not having drivers, the trip was cancelled. However the driver was standing in front of me and accepted to take me to airport. At the airport i paid him 75 rs. He gave no receipt. Then i get a message from uber that i have to pay 42/- rs as cancellation charges and until i pay that they will not accept my future bookings. I think this will happen only in india where cheating and fraud is so rampant. I have already reported this to uber but it seems that it is under control of wrong people. From the statistics it seems that the company may be originated in western world it's working in india is as per culture here.

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Comments

Vikral Singh

from Pune, Maharashtra

I was contacted by Uber on 12 feb and have waived the charges they had levied wrongly. That is just like in any developed country should happen. I have requested them that they should take serious view of such complaints where drivers have made a buck on side lines after delaying the service and cancelling the trip on their own through the Uber controllers. One can always find some of my countrymen to indulge in such practice but they do not realise that they are doing a dis-service to their organisation. Unfortunately in my country punishment is hard to come by, is not severe and deterrent and many o[censored]s do not complain. I thanked the Uber for their prompt action.