Uber India — cheated by driver. uber not refunded the fare

I have booked a 6hr+60km rental. After about 15km and 45 minutes, me and my wife got down the cab at an apartment, saying him to wait. After 5 minutes, when we came out, the cab and driver were disappeared.
We were left in the middle of our journey and had to struggle for next travel arrangement. Faced lot of inconvenience in hot sunlight and loss of time.
When complained in the app, Uber replied that the charges are correct. Despite I explained the booked package vs actual details and the frustrating experience, they didn't refund my amount and not compensated for the inconvenience and betrayal.