Uber India — Cheating & charging double in the name of wrong payment option selected

Address:	122022
Website:	riders.uber.com

I had already raised a complain with uber on 8th june 2017, but no action has been taken yet and i got a response that you had selected wrong payment option they refunded earlier so cannot be refunded.

Its open cheating and grabbing hard earned money in the name of wrong payment option selected.

Complaint details
- i was charged double on 8th june 2017
- driver was aleemoddin - toyota etios.
- incident
From home - to - rgia airport - aleemoddin - rs.401/- he took cash from us.

From vizag airport - to - meghalay hotel - trinath - rs.401/ + rs.179/- = rs.580/- he took cash from us saying prevision amount pending.

I was with my family and trinath said his device is showing that i had not paid in previous trip and as per device rs.580/- need to be collected, so i thought to sort out with uber requesting for refund and gave him full amount.

I am attaching the
Image of drives
Image o[censored]ber response.

Now your team says its my mistake... Let me clarify in points

your app should charge me on paytm and i should get an update if it was paid from paytm. I did not get any sms nor i was notified about this.

your driver should not take cash as i had selected payment method as paytm but he requested for and took cash.

i had complained more then a month ago, you have got enough time to investigate and refund the amount.

Just updating that you had selected wrong option for payment and charge for double it need to be fixed either by you or by govt.

After the trip and after being cheated in such a way, i was thinking i am educated and i am able to voice out my concern but what about those who are not much aware of technology, as old age people or illiterate. They may not use user service 2nd time but i want to make sure they do not lose their money 1st time also.

- resolution - refund the amount.
Then you fix your system.
Mahesh raj thakur.
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