Uber India — complaint against driver - mr. munishekar

Address:	Bangalore, Karnataka
Website:	help.uber.com

Hi,
I have been using uber for my transportation for more than 2 years and in the last 9-10 months, i have been exclusively using uber daily for commuting to office with my 1 year old baby.

I booked a cab today morning at 9:45 am and i was assigned a mr. Munishekar who had the toyota etios (Ka 53a 8630). At the time of booking, it showed eta as 17 minutes and i was waiting for the cab on the main road from 9:55 am. At 10:05 am, when i was tracking the cab driver, it showed that he took a wrong turn towards shell petrol pump (2 minutes away from my boarding point). I immediately contacted the cab driver and he said he will be arriving shortly.

However, mr munishekar drove off in the opposite direction as seen on the map. He went to cmr public school, and then to kammanhalli main road, where he was stationary for quite some time. Repeated efforts to contact him went unanswered. I have screenshots of the driver's location to prove everything.

I then had to book another cab through a different number at 10:20am and that cab driver, mr. Ramesh arrived promptly and dropped me off at my office. All this while i was still awaiting mr munishekar to contact me or cancel the trip. He finally cancelled at 10:44 am (1 hour after i had booked him).

This is highly unethical of the cab driver and i cannot even begin to explain the inconvenience caused to me. Uber or their drivers do not understand the difficulty in standing in the hot sun for 45 minutes with my 1 year old baby or that i had gotten late for a very important official meeting.

To top it all off, there is no option in the uber app to complain about these situations. They have limited questions in your faqs and no options to log any complaints and this is highly frustrating.

I am sorry to say that today i am no longer their loyal customer.
Regards,
Nisha verghese