[Resolved] Uber India — customer service behaviour

vrock1625

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Took a trip dated 28th december, 2017. The upfront fare was shown as rs. 49/- and without any change in trip destination/ route, the amount debited from my account was suddenly rs. 99/-
Now the best part starts; lodged a complaint with uber. They reverted back saying upfront fare should be rs. 99/- and marked resolved. I reverted back saying upfront was not 99 and was 49. They replied me back within 3 mins with the same content "upfront fare was rs. 99/-". This continued for another 7 mails. I wonder they expecting that the best way to resolve a problem is to frustrate the customer unless and until he let go his complaint. It is not the amount involved is material, its the mental torture their customer service agents have done through. I have an entire mail trail and trust me just reading the mail trail itself would actually frustrate any1. Bravo to uber india!!!

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Jan 12, 2018

Complaint marked as Resolved

No resolution was provided by the UBER India apart from marking the complaint as resolved. They have neither called nor any mail from their end explaining the issue or resolution.

Uber India customer support has been notified about the posted complaint.

Jan 06, 2018

Updated by vrock1625 No calls
No mails
No SMS
Yet the complaint status is RESOLVED.
Bravo UBER INDIA
Now it is very clear that uber India is least bothered about providing service and only focus is minting indian currency. Some dumb agents have been appointed to post template emails for any query you post. Strange is whether you complaint about issue A or issue B, they will provide you a resolution based on issue C.
Thanks alot