Dear sir/madam,
My ride started from the "bangalore metro swami vivekanda stop" to "garudarcharpalya" which constitutes about 8kms in distance, but in uber pool it took 16 kms of travel.
They, uber in the name of pool, are taking customers on a blind ride, because customer doesn't know where is he headed and how many kilometre they have to travel in extra. This is a problem for everyone including the ladies and children aswell. The situation maybe dangerous if this is at night. The customer cannot even get out of the cab or cancel the ride, and there won't be any safety assured in this kind o[censored]ber pool system
There is no customer care for the grievance to be answered. The whole thing is all system updated they say. If this is the condition then, i think this is a security lapse for all the citizens of india.
The customer should know the direction o[censored]ber pool if taken, and the choice should be left to travel whether they are interested to travel in the particular direction.
Hope the grievance is taken seriously before any untoward incident happens. Was this information helpful? | 
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