Uber India — driver cancel the ride second times

Address:

Sector _4 panchkula, Panchkula, Haryana, 91

Sir it happens two times when I booked the ride from elante mall to my residence panchkula the uber driver was not ready to go to panchkula saying he was not having the permit before that I booked the ride from chandigarh air port to my residence panchkula but driver canceled my ride by saying no permit please tell me is this my fault and uber is working to charge the customer or this is making fool the coustmer by looting the people without knowing the reason of canceled I surprised the working o[censored]ber so do the needful otherwise i will with consumers fourm