Uber India — driver cancelled my ride without intimation

Address:

Jaipur, Rajasthan, 302012

Driver cancelled my ride without intimation & penalty was taken with me. Why? What was my fault whenever i faced a lot of difficulty & was being late for destination. Driver name is swatantra partap.
I booked a cab & mobile will show the message that cab will meet me near 6:45 am. I left the train & coming out of station. He reached the station before the estimated time. He called me but i had luggage in my hands & i am handicapped so was unable to receive the call. Without recall or without waiting me he cancel my ride