Uber India — driver cancelled the trip without arriving to the point, don't notify me on this and cancellation fee is charged for no reason

Address:

Kothanur, chiravathi apartment ,opposite vijaya bank hennur road ,Bangalore 560077, 560077

I had a bad experience from uber auto today, drivers not turning up and last minute cancel the trip and put us in trouble and mental strain.
Even driver cancelled trip by not turning up will be charged to me as cancellation fee. i had booked an ubar auto from babusapalya bangalore and tried contacting driver several times and it's said number is invalid, neither driver dint contact me. I wàs waiting for almost 15 minutes in the point but driver dint turn up neither received any response from him. Later i tried booking an other ubar auto and saw a pop up asking me to pay my earlier charges of rs 20. We don't receive any response from ubar on complaint raised. Driver made me wait for more than 10 minutes, his number was invalid, he has cancelled the without notifying me and on top of all this ubar is asking me to pay a cancellation fee it's ridiculous. This needs to rectified and need a amount refunded.