Uber India — Driver cancels ride after half an hour waiting - not responding calls

Address:	500013
Website:	www.uber.com

On 15th may 2017, I have booked Uber at around 1.20pm from Ramanthapur, Hyderabad to D.D. Colony, Hyderabad. I believe that the driver was Mohsin.

The driver was insisting on dropping location. The driver made us to wait for 15 minutes after giving the directions of pickup location in spite of GPS location sharing.

After 15 minutes, the driver stopped responding to our calls, and after 30 minutes when we reached the driver with other mobile number, he asked us to cancel the booking/ride and told that he cannot come for pickup.

I am unable to reach and attend our meeting in time because of this unprofessional behavior o[censored]ber driver and incurred heavy loss.

We have mailed the concern to [protected]@uber.com by marking a copy to support.[protected]@uber.com but in vain.

When submitted the concern on Uber helpline received a reply at 10.46pm on 24th May 2017 as

“we have sent a verification email to [protected]@gmail.com” and Uber wanted us to confirm submission by mail within 24 hours. Till 25th May 2017 9.10 am not received any verification email from them.

Attached 2 screenshots in support of our claim.
1. Driver Canceled trip/ride
2. Uber mail regarding verification of email id

Uber don’t have customer care number in India to address the concern of customers, on mails Uber don’t respond, on Uber customer care helpline also not responding. Very unprofessional with unprofessional drivers.

Sreedhar