Uber India — driver charged cash for non-cash ride - twice paid

Address:

New Delhi, Delhi, 110096

Uber has charged me 428 rupees feb 2020 for a ride, for which i paid cash to the driver.

As per uber, the mode of payment was online and i was not supposed to pay cash. But what to do when uber registered driver ask you for cash and i cannot quarrel with him regarding the same on road. Are we supposed to do that.

I complaint, they said this is the policy and we cant refund the money. Also, they are not disclosing the contact details of driver that too as per their policy. Aren't they exploiting the costumers by ganging up together like this

Why should i pay twice for a ride? Kindly help me get the refund.