Uber India — driver declining to undertake trip and was extremely rude

I booked for an uber ride (For my daughter zinnia) at around 9:30 am today on 19.12.17 (From mayur vihar, phase-iii to sector-55, noida). The message received showed vehicle no. Dl1rt8237 with driver name virender. When i contacted the driver over phone, he declined to undertake the ride on the ground that there was no such booking. When i insisted that unless there is such booking, how can i receive his details. He then became extremely extremely rude and started using very foul language. As the trip was very urgent, i tried to cancel the same and re-book. But that was also not going through due to 'uber network' problem. Suddenly a different vehicle hr55x8082 (Driver: sunil) arrived and completed the trip.