Uber India — driver had taken cash for non cash mode trip as well uber also charged the amount for same trip

Address:

Hyderabad, Andhra Pradesh, 500048

Hi i was booked the cab for one of my friend and the mode of payment is non cash like used my debit card details but my friend not aware that i was booked on non cash mode it is fully raining and the small distance also they charged huge amount so after finish the trip the amount needs to pay as 0 displayed but the driver asked my friend to pay cash why he need to pay money i was selected the mode of payment non cash so it should deduct from my card while taking the drviers into uber you people cant teach them minimum things like what is cash mode and what is non cash mode as its fully raining my friend also in hurry he paid the cash intresting thing is that the driver had dont know the trip fare as he charged more than trip fare from friend now the thing is when i tried to book a cab in uber it is asking to clear the previous trip due why should i need to pay again money for the same trip which my friend already paid and it is more than the trip fare when i raise the concern the supporting team is telling that payment made it on cash for noncash mode trip as considered as transaction outside the system then what i need to do why cant people will check with driver and why i need to pay twice? The trip was on 9/10/2017 at 10:55 pm the driver name is ravikumar how you people will go further on this this is totally fraud