Uber India — drivers are not proper

Drivers r miss handling customers u r also blaming us u can also know that driver is not reaching the place for pickup & not picking the phone then what can we do can we sit for 24 hrs waiting for your driver today i didnt travel for 78rs bill22/04/2018 at 11:45 am but i got message then who travel in my booking. Pls improve ur software lets make complaint immeadatly