Uber India — drivers cancelled my trip

Address:	Mumbai City, Maharashtra
Website:	www.uber.com/en-IN

I am writing here today to complaint about the absolute unprofessionalism of your drivers.
I had to take my dad to the hospital so I booked an Uber.

I got an Uber immediately but within a minute, Uber changed the cab from its end and another cab was allotted for me.

P.N. The first cab's wait time was 4 mins and the new cab's wait time was 12 mins.

I was still okay with this as I trusted Uber. But after 10 minutes the driver calls me up and says he will still take another 15 mins to reach my location. I said that's okay I will wait. I had not option as I had to reach the hospital.

After waiting for 15 more mins, the driver then cancelled the trip without even informing me and I was left stranded again as Uber again allotted me a new cab, which again showed me a wait time of 12 mins. By now I had already wasted 30 precious minutes.

Again the new driver called me up saying that it would take 17 minutes to reach my destination, whereas in the app it showed me just 8 mins.
Anyway I was left with no choice now than to wait for him too.. Luckily this one was professional enough to turn up at my location after 20 mins (The app had showed me 8 mins & 11 mins at 2 different times for this trip).

So overall I wasted a good 50 mins before I could finally board a cab.

Upon contacting Uber for the same, they say there is no such trip in their records, but I have screenshots of the same to prove it.

This has been the standard malpractice of this company as when a customer cancels the trip, it shows on the app (plus a customer has to bear cancellation charges if a trip is cancelled after 5 mins of booking a cab).
And here I wasted almost an hour waiting for their cabs and there is no record for that plus there is no compensation for the customer.

I would urge you to take strict action against such horrible malpractices Uber undertakes.

The driver who cancelled the trip is:
Name: Rampravesh
Vehicle no: MH46 D 3409
Vehicle model: Maruti Suzuki Ritz
Contact no: [protected]

Have attached the screenshot of my bookings.