Uber India — duplicate fare

I have paid the fare for my ride but it's reflecting the amount as unpaid everytime i'm trying to book a cab. I have raised the issue with the company but after telling me what i should do in this case, they aren't responding. I uploaded a screenshot of the statement as i was asked to do, but still they the unpaid fare is being shown. The company is not responding to my messages and there is no other way j can reach out to the customer care.