Uber India — extra charges applied

Address:	Bangalore, Karnataka, 560069
Website:	Uber India Support

Hi,
I travel in uber using electonic city flyover (Paid toll). I always use the payment method as "paytm". All these days i was paying the toll fee and i wasn't charged. From past 2 trips i am charged toll fee from my paytm account though i have paid it in cash at toll.

The driver refuses to pay the toll hence we end up paying the toll for them. But uber deducts the toll again with extra charges (If toll is 45 inr, you charge 47.25inr). When i asked for refund for the very first time refund was given.

Now again same issue happens and now they are not ready to refund me saying "payment method is different".

But these instructions should have been given when i raised the issue for the first time.

Here is the details.