Uber India — Extra fare charged 212

Address:

UBER CABS

This is to inform that Myself Arun VELLUPULA, I engaged a uber cab on 28/02/2021 from SNS HOMES X to Brindavan colony Shamshabad Hyderabad in tata zest.
The total fare was 512, I paid the total fare in cash only. But in the uber app it is still showing still your are pending with 212 and the not allowing me to book another ride as i am having pending dues. Though i reported this issue in uber app help and support module they didn't resolve the issue.
1)Why is it showing like this?
2) How did the cab left us without taking total amount?
3) Do the cab driver engaged in arguments with us for not paying the total fare.

The copy of receipt is attached and the the reply i got from uber help support system.

Iam request to connect with that same uber driver so that i will clarify this issue.