Uber India — Extra fare charged in uber cab from airport

Address:

Bangalore, Karnataka

On 15th April, 2017, I tried to book UBER cab from airport. The app was not working and an UBER support personnel helped in booking a cab. He was in UBER uniform and he told me that I will have to make a cash payment.
On reaching destination, the driver told me that apart from the ride fare of Rs. 862, I have to also pay 600 rupees since that is ‘Rider’s outstanding balance’. I do not have any outstanding balance in my Uber app and have been frequently using this app with paytm payments.
I had to pay 1462 rupees for my ride from airport to Sarjapur Junction.
. I was with my mother at the airport that day struggling for UBER cab. My mother was on wheelchair support and the flight staff had dropped her at uber zone, but I never knew we will have to wait for more than half hour for the cab. It was difficult for me to opt for another cab service then because wheel chair was already gone. Internet was working on my cell, only uber app was not working.

I suspect I have paid the outstanding for the UBER support staff member who booked the ride for me. And the driver did not allow me to get down from the cab without paying the entire amount.

The complaint I raised from UBER app was put to completed status without actual resolution of the issue. I was told they are not able to find the trip. Even I am not able to find trip in my uber app since it was not booked via my app. But the booking sms was sent to my mobile and it was an Uber support personnel who did the booking! Why is it my problem if you are not able to find the trip. You should check with your uber staff who was present at the airport that day and request them and the drivers to not cheat riders like me.

If I do not get a refund of Rs 600, I would need to post a warning on Facebook and twitter so that people do not take the risk of taking an uber cab from airport. It is better to take an ola cab or even the airport taxi will be faster and cheaper than the what I had to go through (since I had to wait for more than half an hour for the cab and I had to pay for more than what the normal airport taxi charges which does not have any waiting time or hassles