Uber India — failed to pay from card but paid in cash and still reflecting unpaid

Address:

Kolkata, West Bengal, 700060

Dear team,

It was my first ride in kolkata. From railway station to behla chowrasta.
I was using app first time so unknowingly the payment method was card by default and as a new user i had booked with that option.

When i reached my destination, i wast able to pay the amount through card due to network error. Driver suggested to pay in cash. I had payed and took confirmation about settlement.

Now the problem is its still showing unpaid bill amount, which i had already paid in cash. I had submit my issue several times but no response. Why i will pay when uber driver already received amount in cash.