Uber India — feeling cheated by uber and driver

Address:

Mumbai City, Maharashtra, 400093

Dear uber.
1. This is false receipt and i did not travel this route yesterday.
2. I wish to make a complaint against this driver. Send me the telephone and email of your highest authority.
3. Please refund this rs 91.06 back in my account asap.
4. I cannot see my expected balance. It shows around 150rs, when it should be more than 500 rs.

Me and my family are regular users or uber rides and are happy with uber.
Yesterday incident was very bad experience and u are charging me for ride i never took.

Yesterday, when i booked the ride at around 9pm from my home sudarshan heights to powai. It showed me expected fare 161rs and expected wait time of few minutes.
But, the driver?? Imran did not reach on expected time.
I tried to call him, but he would not answer my phone. Time now was 9.15-9.20 pm.
When i tried to cancel the ride. Ur message was, i have to pay charge as the driver is on way. U will not say the amount and i did not want to pay fine (For no fault of mine).
After 9.20, when imran answered my call. He said, to wait for another 20 min, which i did not agree.
He asked me to cancel the ride and he would not agree to cancel the ride as late driver.

So, i took a 3 wheeler and reached powai.
Now, i see email and sms from uber as receipt 91.06 rs for travelling, which is not true.

Please refund my money and dismiss this driver immediately.

Sincerely.

Dr. Arvinder singh ghai. Md.
[protected].
Andheri east, mumbai 400093