[Resolved]  Uber India — fleece by uber

On 10th september 2017, sunday morning i booked uber from my home in malad west to mount mary bandra west. As we were on our way, i felt something not right as it's not the usual cab i book regularly, i was suspected something not right.

I checked with the driver that i clicked hire from malad to bandra & he said not to worry it will not cost more than 500.00 to bandra. When we reached andheri on western express highway i requested him to stop & check & it reflected 1849.00 for just that 8-10 kms.

The driver called the customer service & checked & we were informed that we have no choice but to pay 1849.00 & write a complain for any refund. So we paid & got off at andherie, the driver was very confident that there is definitely a mistake & that we will get the refund.
He said all the details are on the system & that uber takes great pride in looking at rider's complain & that we should not worry. He even directed us how to get to uber office in malad west.

On tuesday morning i visited the uber office, the staff insist that the office is meant for drivers & if i have any complain i should write to customer support.

I did file an online complaint & received their rhetoric reply. With emails going to & fro, it's just being a copy past reply. They just refuse to look into their app issues or make any refund.

Later i got to understand that the amount was charged right until pune - so where does pune come into picture when that was never my drop destination. I have the required proof for the same. I hope this issue is sorted.

I have been made a fool to pay 1849.00 for just 8-9 kms in place like mumbai. For them it's easy money, for me it's hard earned money.

Cleta saldanha
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Sent from my iphone