Uber India — Fraud By Uber Driver

On 14th January 2020, I came back to Delhi from Goa and boarded an Uber Taxi as per the Trip Code that was sent to me (from Delhi Airport Terminal 3). It showed me an amount of Rs. 440/- from Terminal 3 to my Home at Guru Harkishan nagar, Paschim Vihar, which by any standards was usual, as even on many of my earlier trips I have paid between Rs. 400-500/-. I boarded a Maruti Suzuki Ritz (License Plate- HR63C4412), driven by Balwant Singh (as shown registered by Uber). Everything seemed normal and we took the normal route reaching Paschim vihar through Delhi Cantt. When I got down, to my utter shock, my Driver showed me a fare of Rs. 2013/-. Even my phone showed the amount of Rs. 2013. When I refused to pay the amount to driver as I wasn’t having enough cash with me at that time he told me to paytm him the amount. After some time when he left, he started calling me and threatening me to pay the rest of the amount so I had to pay, as that is the norm for Uber and as it was showing in the bill. When I later checked the trip route on the Internet (through my Computer), it showed that we had reached the correct location using the fraud route and the payment made was of Rs. 2013/-. Later, I checked my phone Trips and it showed that I had gone all over Gurugram till Kherki Dhaula toll, and so on and finally getting off at Guru Harkishan Nagar, Paschim vihar, New Delhi. It showed I have travelled 145.35 km from 8:12pm to 9:10pm which is not possible. The question that comes to mind is, how was my phone showing that I went on to travel 145.35 km in just 1 hour whereas the distance between Terminal 3 to my Guru Harkishan Nagar is just 25km? Was the Uber Website hacked, or was my phone hacked? This Cab driver could have hacked into my phone ultimately showing a wrong amount, and charging me for the same. I was even charged for the crossing of Kherki Dhaula Toll, T1 pickup charges (I was actually picked up from T3) and some other MCD charges. Such fraud should not go unpunished and those people responsible for this must be brought to justice. I should be refunded the amount with an additional amount paid to me as fraud compensation and causing mental agony. Either my phone was hacked as it still shows the complete inaccurate route (the screenshots of the complete route has been saved) or Uber has been hacked as even though my route through the Internet access shows that I travelled from Delhi Airport Terminal 3 to Guru Harkishan Nagar, Paschim Vihar, it shows that I have been charged Rs. 2013/-. When Uber was sent the message that I had been charged extra, they took no action on it and I still did not receive any call from them.