Uber India — grievance lost my phone in uber cab - driver not cooperative

Address:	Chennai, Tamil Nadu, 600119
Website:	Uber apps

I travelled in uberpool on 17-aug-2017 night around 9:00 pm in chennai. I was listening to songs on my phone, just before getting down i kept in bag and while getting down the phone dropped from my bag i guess... Within half an hour i realized my phone was missing. Immidiately called uber customer care, then i come to know there is no direct customer care for uber in india. It's just automatic machine which calls your last ride through which we can not even trace drivers number. Tried several times driver did not take the call finally picks the call and starts shouting without any concern of helping me. He said you take uberpool and then loose your phone and expect to get it back there is nothing in my cab (Without even checking it ones), he says i have some drops and its raining i cant get out and check... On repeatedely requesting driver agrees to give phone to the passenger sitting at back seat whom i requested to check if any phone is there she said there isn't any phone. After that again spoke to driver, he started shouting again so rudely "i dropped 3-4 people after that someone would have taken, how do u expect to get your phone back" even requested to share details of rides taken after me, but he denied saying its not possible. I lost my new phone honor 6x grey color model. Went to police station thought atleast would get some help but there also i got an answer like"you don't have driver details, his number, his cab details tell us i[censored] were a police how would you find him" on requesting to track my mobile through imei no., i come to know that until or unless it is a cyber crime imei no. Can not be used to track a phone, sorry we can't help you they said, just call customer care and find out. I tried every possible way to track my phone but could not.

Now do i take it like... Once you loose phone in india, please loose all your hopes of getting back... Specially in uber cab as there is no direct customer care in india to help u out... Feeling very disappointed, as i knew exactly where i missed my phone but still cant find it... Someone if knows do share some ways to track phone.